The Power of Five: A Novel Five-Question Index that Assesses Government Performance from a Citizen’s Perspective

Resident surveys continue to be a primary tool to measure government performance, but existing tools fall short of the mark, suffering from intrinsic flaws, ranging from measuring the wrong thing to lack of a simple metric that provides guidance as to what to do if scores are low.

A research-based index that captures the essence of what residents expect of their community’s leadership represents a best practice solution to this problem.

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